Refund policy

We want you to love your Juzurproject piece. Because many of our products are handcrafted and one-of-a-kind, please read this return policy carefully.

Returns — general

  • You have 30 days from the date you receive your order to request a return for eligible items.

  • To be eligible for return, items must be returned in the same condition you received them: unused, unworn, with original tags (if any), and in their original packaging. You must include the receipt or proof of purchase.

  • To start a return, email Info@juzurproject.com. Do not send items back without prior authorization; items returned without our approval will not be accepted.

  • After your return request is approved, we will provide a return shipping label and instructions, including the address to which the item must be sent.

Handcrafted, unique, and custom items (important)

  • Most Juzurproject pieces are handcrafted; small variations in color, texture, finish, pattern, or dimensions are natural and part of the product’s character. These variations are not defects and are not eligible for return on the basis of “not as pictured.”

  • Custom-made, personalized, or made-to-order items are final sale and cannot be returned unless they arrive damaged or defective.

  • Items clearly marked “final sale” are non-returnable.

Damaged or incorrect items

  • Inspect your order immediately upon reception. If an item is damaged, defective, or you received the wrong item, email Info@juzurproject.com within 7 days of delivery with photos and your order number so we can evaluate the issue.

  • For confirmed damaged or incorrect items, we will arrange one of the following at our discretion: repair, replacement (if available), or full refund. We will cover return shipping costs for items confirmed as damaged or incorrect.

Exceptions / non-returnable items

  • The following items cannot be returned: custom or personalized orders, made-to-order products, items marked “final sale,” perishable goods (food, flowers, plants), personal care products, hazardous materials, flammable liquids, and gases.

  • Sale items and gift cards are non-returnable.

Exchanges

  • The fastest way to get a different product or size is to return your original eligible item and place a new order.

  • If an exchange is required due to a confirmed defect or shipping error, we will prioritize and assist with the replacement.


Preparing your return

  • Repack the item securely in its original packaging where possible and include the receipt or proof of purchase.

  • We recommend using a tracked shipping method. You are responsible for return shipping costs unless the return is due to our error or a confirmed defect.

Refunds

  • Once we receive and inspect your return, we will notify you by email whether your refund was approved.

  • Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your payment provider to process the credit.

  • If more than 15 business days have passed since we approved your return and you have not received your refund, please contact Info@juzurproject.com.

Chargebacks

  • If you initiate a chargeback with your bank before contacting us, we will respond to the issuer with evidence of shipment and communication. We recommend contacting Info@juzurproject.com first so we can resolve the issue directly and avoid unnecessary fees and delays.

Contact

  • For questions about returns, eligibility, or to start a return, email Info@juzurproject.com.